TEKVEL-FZCO
Privacy Policy
Version: 1.0, effective 22 July 2026.
1. Introduction
1.1. This Privacy Policy explains how Tekvel FZCO (the "Controller", "we", "us") collects, uses, discloses and protects personal data of individuals who use the website fee.digital (the "Site") and our related training and educational services.
1.2. We process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "PDPL") and its implementing regulations. As a company established in Dubai Silicon Oasis (Dubai Integrated Economic Zones Authority), the Controller is subject to the UAE Federal PDPL.
1.3. This Policy applies to the international region of the Site. Other regions of the Site are served under separate privacy policies published on the Site.
2. Controller details
Tekvel FZCO Registered address: Techno Hub 2, Office 237, Dubai Silicon Oasis, Dubai, United Arab Emirates Trade Licence No.: 22594 KHDA permit / accreditation: 630949 Contact email for privacy matters: aao@tekvel.com Responsible contact for data-protection matters: Alexey Anoshin (Manager) — aao@tekvel.com
3. Personal data we collect
| Category | Data |
|---|---|
| Identity | first name, last name |
| Contact | email address, phone number, postal address |
| Professional | job title, organisation, area of interest |
| Account | username, hashed password, interface language, country |
| Order | order contents, amount, payment status, promo code |
| Technical | IP address (stored hashed), browser information, cookies, UTM parameters |
3.1. We do not collect special categories of personal data (health, religious or philosophical beliefs, racial or ethnic origin, etc.) or biometric data.
3.2. Our services are directed to adults. We do not knowingly collect data from persons under the age of 18.
4. Purposes and legal basis
We process personal data on the following bases under Article 4 of the PDPL:
| Purpose | Legal basis (PDPL Art. 4) |
|---|---|
| Provide training/educational services; account and enrolment management | Performance of a contract |
| Process payments and refunds | Performance of a contract; legal obligation |
| Send service (transactional) messages | Performance of a contract |
| Send marketing communications | Consent (separate, opt-in) |
| Analytics and Site improvement (aggregated) | Consent (via cookie banner) / legitimate interest |
| Comply with applicable law | Legal obligation |
5. Consent and its withdrawal
5.1. Where we rely on consent, we obtain it through a clear, affirmative action (an un-pre-ticked checkbox). Consent for marketing is requested separately from, and is not a condition of, receiving our services.
5.2. You may withdraw consent at any time — via the unsubscribe link in any marketing email, or by contacting aao@tekvel.com. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
6. How we share and transfer data
6.1. We engage the following categories of processors, under contracts requiring PDPL-level protection:
- cloud hosting and object storage provider;
- payment processor (Stripe) for international card payments;
- email service provider (Amazon SES) for transactional and, subject to consent, marketing email.
6.2. Cross-border transfer. Some processors (e.g. Stripe, Amazon SES) process personal data outside the UAE. We transfer personal data across borders only where the PDPL permits (Articles 22–23) — to jurisdictions with an adequate level of protection, or subject to appropriate safeguards and/or your explicit consent.
7. Data retention
We retain personal data only as long as necessary for the purposes described, or as required by law. When no longer needed, data is deleted or anonymised.
8. Your rights
Under the PDPL you have the right to: access your personal data; request correction; request erasure; restrict or object to processing; data portability; and withdraw consent. To exercise these rights, contact aao@tekvel.com. You also have the right to lodge a complaint with the UAE Data Office.
9. Security
We apply appropriate technical and organisational measures, including TLS encryption in transit, hashed password storage, hashed IP addresses, access controls and backups.
10. Cookies
Our use of cookies and similar technologies is described in our Cookie Policy.
11. Changes
We may update this Policy. The current version and its effective date appear at the top of the document; prior versions are retained and available on request.